Contact
The front desk is inside the garden. Support happens where the service lives — if your line is authorized and your client signs on, any of these reach the operator:
#lobby
The town square. The operator idles here; so does everyone else. /join #lobby and say hello.
Screenname: fox
AIM, MSN or Yahoo! — one buddy list, shared presence. Online means online.
fox@yiffcloud.com
From your member mailbox. Garden-internal; answered in human time, not enterprise time.
finger fox@yiffcloud.com
The original status page. Plan file kept reasonably honest.
Is it down, or is it you?
Nine times out of ten it is a moved line: dynamic IPs drift overnight, and to an unauthorized address the garden does not exist — it cannot even resolve a hostname. That silence is the wall working, not the service failing. Check the portal, re-authorize your network, give the firewall a minute. The Handbook §7 walks the whole checklist; if you come out the other end still stranded, it really is the operator's turn — use any door above from a line that works.
Not a member?
YiffCloud is invite-only and there is no public inbox — that is the wall doing its job. Every account starts with an invite code, and codes come from members. No member, no code, no exceptions.